While it seems that ethical choices should come naturally to practitioners of an empathy-rich art like medicine, there is a need to apply both in the practice of medicine. Compassion, sympathy, care, kindness, pity et al come much later in the doctor patient relationship-first is empathy. It is the ability to step into the shoes of the other aiming to understand his feelings and perspectives so as to take correct action on one’s own part. It is generally defined as the understanding of and identification with another person’s emotional state. Sympathy is a statement of emotional concern while empathy is a reflection of emotional understanding. It is also different from the theme ‘do unto others as you would have them do to you’. Empathy is required in all public dealing situations but is especially relevant in the field of medicine, where the successful treatment of patients depends on effective patient-physician understanding of each other. So it is a two way process. In order to be perceived as empathic, the observer must convey this understanding to the subject. a physician generally encounters a patient who appears non-communicative or depressed. Without understanding the nature and circumstances of the patient’s emotional state, it may be difficult for the physician to generate an empathic response. It is especially relevant for practicing physicians, for it indicates that it is not enough to know a large amount of factual information about a patient. The physician who understands each patient on a personal level stands a far better chance of experiencing and conveying empathy and treating the patient and illness effectively than the physician who does not care to listen to the patient or offer clinical examination. In everyday life, people who are poor communicators and cannot adequately express their feelings are misunderstood by people around them. So a doctor has to be a good listener as well as a good communicator.
Some argue that it is not possible for a physician to empathize with every patient—to do so would be emotionally draining and difficult under modern time constraints, with large number of patients in the queue. Yet there is increasing evidence that, when choosing a physician, patients value affective concern as much as, if not more than, technical competence . Each patient wants to be treated as a person, not as an illness, and wants to be reassured that the doctor understands the nonmedical aspects of his or her condition. Empathy is a necessary clinical skill. Research has shown that empathy is also useful on other levels; it has been found to be directly therapeutic by reducing anxiety in patients. Empathy is beneficial to physicians; doctors who are more attuned to the psychosocial needs of their patients are less likely to experience burnout. Enhancing observation skills should make it easier to detect a patient’s emotional state, while improving communication skills should help a physician convey his feelings to the patient.
Human is not a computer. A computer can read a list of signs and symptoms and give a diagnosis, but it does not have a range of experiences and cultural knowledge to draw on that would enable it to treat the person, as well as the illness. The empathic component of medicine is what makes a physician special; without it they are, in essence, highly trained computers.
What is important is that empathy is not necessarily a god given gift, it can be learnt by your own efforts, according to June 2015 issue of Reader’s digest.